Terms of service
Effective Date: July 1, 2025
Welcome to The Heart Vault! These Terms of Service (“Terms”) govern your use of our website located at www.theheartvault.com (the “Site”) and your purchase of our products. By accessing or using the Site, you agree to be bound by these Terms.
1. Overview
The Heart Vault is an online store offering handmade and curated jewelry. By using this Site, you affirm that you are at least 18 years old or have permission from a parent or guardian.
2. Products & Descriptions
We strive to display our products as accurately as possible, including colors and descriptions. However, due to variations in screen displays or the handmade nature of certain items, slight differences may occur. We reserve the right to modify or discontinue any product at any time without notice.
3. Orders & Payments
When you place an order, you agree to provide accurate and complete information. All prices are listed in USD. We accept major credit cards and other secure payment methods. The Heart Vault reserves the right to refuse or cancel orders at our sole discretion.
4. Shipping & Delivery
We aim to ship orders promptly, typically within 3–5 business days. Delivery times may vary depending on location and shipping method. The Heart Vault is not responsible for delays caused by carriers or customs.
5. Returns & Exchanges
Due to the nature of our handmade and limited-edition products, all sales are generally final. If your item arrives damaged or incorrect, please email us at hello@theheartvault.com within 7 days of delivery. We will do our best to make it right.
6. Intellectual Property
All content on this Site — including text, graphics, logos, product images, and designs — is the property of The Heart Vault and may not be copied, reproduced, or used without permission.
7. User Conduct
You agree not to misuse our Site or services, including but not limited to: engaging in fraudulent activity, attempting to interfere with site security, or violating any applicable laws.
8. Privacy
Your use of this Site is also governed by our Privacy Policy. We take your privacy seriously and encourage you to read how we collect, use, and protect your information.
9. Changes to Terms
We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting. Continued use of the Site constitutes acceptance of the revised Terms.
10. Contact Us
If you have any questions or concerns about these Terms, please reach out to us at:
The Heart Vault
hello@wearheartvault.com